We hope that you are happy with your order, however if you want to return an item please contact us and quote your order number. All returns must be authorised by us before you send them back. We recommend that items are returned via the Royal Mail using a tracked/signed for delivery service. All items remain your responsibility until they are received by us.
Unwanted Items
If an item is no longer wanted we can only offer a refund if you notify us within 30 days of receiving your order. All items must be returned unused, in their original packaging and be in a saleable (new) condition. Please note that shipping costs for unwanted items are non-refundable. Refunds for unwanted goods may be subject to a refund/restocking fee.
Faulty Items
If an item is found to be faulty within 30 days of receiving your order we will offer either a refund, repair or replacement. If an item develops a fault after 30 days please contact us for warranty information.
Damaged In Transit
Please notify us as soon as possible of any items damaged in transit and within 7 days of receiving your order. We will offer either a replacement or refund and arrange a collection if necessary.
Incorrect Items
If we have dispatched an incorrect item please notify us as soon as possible and within 30 days of receiving your order. We will arrange a collection if necessary and either send out the correct item or issue a refund.
